Sunday, March 26, 2006

> Sky-click: The New Face of the Call Center


Having spent the last year working at a reasonably well-known catalogue company, I have come to understand the importance of having a robust call center. With so much call center outsourcing going on these days it is pretty much the norm to call an American company's service number yet end up speaking to someone with a very thick accent who is not always as helpful as one would hope.

I understand the cost-saving aspect of outsourcing call centers but sometimes it just doesn't work for the brand. We have a company that is deeply associated with the American northeast and our customers are thrilled to hear that our call center is right here at our main office.

But, that said, it is expensive.

Along comes a company called Sky-click which is built on top of Skpe, and it is an awesome idea. I first heard about the service over on TechCrunch and they had this to say, "Sky-Click is a 100% web-based solution to set up your call center, built on Skype API and very easy to implement and use. The service does not require any particular hardware investment and can be easily integrated in a web site (e-commerce for example). All you have to do is downloading Skype client on the call-center collaborators’ computer. On the end-user side all you have to do is press the “call” button that will initiate a call (or a video call) to the call-center. This call-center has all the important features you could expect from a professional solution: time management, availability of collaborators, call dispatching, waiting background music, feedback management."

So here is an opportunity to "pull a JetBlue" so to speak. Set up a call center using sweet local people and hack away at huge infrastructure costs. Sounds like something for existing SME companies with call centers to look at...as well as any other web-vased business looking to strengthen their customer experience and who knows, maybe a little cross-sell, upsell perhaps?

23 Comments:

Blogger Web2earn said...

Hello and thanks for the opportunity to post on your blog.

I believe call center and answering service outsourcing is the way to go for many US-based companies who want to cut down running costs and thus increase their overall profits. However, one of the main issues that needs to be dealt with is that of staff training. There are a lot of professional call center training courses that are destined to be attended by the call center agents in order for these people to be more efficient and to be more specialized in their jobs. Most of the call center operation staff is composed by call center industry managers with experience in telecommunications, information technology and business development. Call centers are normally providing a whole range of external services, such as: call center services, contact center and help desk towards the biggest companies in the whole world.

In case you wish to read more about this I invite you to read my study on outsourcing call center services

Warm regards,

M. Rad

10:44 AM  
Anonymous Anonymous said...

Hi read your blog - seeing as you feature manchester united vs aston villa I thought you might like to get the latest Manchester United football news. If you know any United fans then please pass this on. Cheers for now ;-)

9:28 PM  
Anonymous Anonymous said...

Nice post. I was checking constantly this weblog and I'm impressed! Very useful information particularly the final section :) I deal with such information much. I was looking for this certain information for a very long time. Thank you and good luck.

my page; latest financial news

8:38 PM  
Anonymous Anonymous said...

Hey there! I am aware this is somewhat off topic but I was wondering which web log platform are you currently using because of this site?
I’m getting tired of WordPress because I’ve had difficulties with hackers and I’m considering
choices for another platform. I would be great in the event
that you could point me in the direction of a great platform.


my blog post :: raovathn.net

11:13 PM  
Anonymous Anonymous said...

Hello, its fastidious article about media print,
we all be familiar with media is a fantastic source of information.


Visit my web page; Family News

11:19 PM  
Anonymous Anonymous said...

Hi great internet site! Does blogging and site-building similar to this need a large amount of
work? I have without any expertise in programming but I
was hoping to begin my very own blog soon. Anyway, when
you yourself have any a few ideas or techniques for new
web log owners please share. I understand that is off topic however I merely had a need to ask.
Thanks a whole lot!

Also visit my website - public relations news

11:20 PM  
Anonymous Anonymous said...

It is really a nice and helpful piece of information. I'm satisfied that you shared this helpful info with us. Please keep us informed like this. Thank you for sharing.

Feel free to surf to my webpage lifestyle

6:00 AM  
Anonymous Anonymous said...

Hello everyone, it's my first visit at this site, and piece of writing is truly fruitful designed for me, keep up posting these types of posts.

Review my web site :: travel pr

9:19 AM  
Anonymous Anonymous said...

I am genuinely grateful to the holder of this website who has shared this enormous post at
at this place.

Review my blog post - colleges and university

2:12 PM  
Anonymous Anonymous said...

Wow which was unusual. I just wrote an really long comment but after I clicked submit my comment didn’t arrive.

Grrrr… well I’m not writing all that once more. Anyways, just desired to say great weblog!


Also visit my site :: arts theatre

5:02 PM  
Anonymous Anonymous said...

Hello! This is kind off topic but I want some advice from a recognised weblog.


my web page restaurants news

5:17 PM  
Anonymous Anonymous said...

Great goods from you, man. I have understand your stuff previous to and you are just extremely wonderful.
I actually like what you have acquired here, certainly like
what you're stating and the way in which you say it. You make it entertaining and you still care for to keep it smart. I can't wait to read much
more from you. This is actually a terrific site.

My blog post Articles Pr

4:50 PM  
Anonymous Anonymous said...

This is the right webpage for everyone who would like to find out about
this topic. You realize so much its almost hard to argue
with you (not that I really would want to…HaHa).
You certainly put a new spin on a topic that has been written about for many years.
Excellent stuff, just great!

Also visit my homepage - art museum

12:18 AM  
Anonymous Anonymous said...

Currently it appears as though BlogEngine may be the top blogging platform available right now.
(from what I’ve read) Is that what you are employing on your own weblog?



Also visit my webpage: electrical articles

5:21 PM  
Anonymous Anonymous said...

Hmm is anyone else encountering problems with the pictures on this blog
loading? I'm trying to figure out if its a problem on my end or if it's the blog.
Any feed-back would be greatly appreciated.

Here is my blog; education university

4:25 AM  
Anonymous Anonymous said...

Superb web log! Have you got any ideas for aspiring writers?

I’m hoping to start out my own, personal site soon but I’m
only a little lost on every thing. Could you propose beginning with a free of charge platform
like WordPress or go for a paid option? There are so many selections out
there that I’m completely confused. Any recommendations?
Thanks!

My blog post; manufacturing information

6:13 AM  
Anonymous Anonymous said...

I was wondering if you ever considered changing the structure of one's web log? Its very well written; I enjoy what youve surely got to say. But perhaps you could a tad bit more in the form of content so people could connect with it better. Youve got a lot of text for only having one or 2 pictures. Maybe you could space it out better?

Have a look at my blog :: news environment

6:55 PM  
Anonymous Anonymous said...

Hi! Are you aware if they make any plugins to assist
with SEARCH ENGINE OPTIMISATION? I’m looking to get my web log to rank in serach engines for some targeted keywords
but I’m maybe not seeing very good gains. Once you learn of any please share.
Enjoy it!

Also visit my webpage ... home architecture

11:32 AM  
Anonymous Anonymous said...

This design is steller! You most definitely understand how to keep a
reader entertained. Between your wit along with your videos,
I was almostmoved to begin my very own weblog (well, very nearly.
.. HaHa)

my weblog solar energy news

7:26 PM  
Anonymous Anonymous said...

Hey, I believe your website may be having browser compatibility issues.
When I look at your blog in Ie, it looks fine nevertheless when opening in
Ie, it has some overlapping. I simply wished to give you a quick heads up!
Other then that, wonderful blog!

Here is my blog - home and family

10:24 PM  
Anonymous Anonymous said...

Heya i'm for the first time here. I came across this board and I find It truly useful & it helped me out much. I'm hoping to
give one thing back and aid others such as you aided me.


Also visit my weblog passagio.net

12:32 AM  
Anonymous Anonymous said...

Attractive part of content. I just stumbled upon your blog
and in accession capital to claim that I acquire in fact loved account your blog
posts. Any way I'll be subscribing on your augment and even I achievement you get entry to constantly quickly.

Feel free to surf to my blog post: educational article

1:39 AM  
Anonymous Anonymous said...

Hello There. I found your weblog the use of msn.

That is a very neatly written article. I will make sure
to bookmark it and come back to read more of your useful info.
Thanks for the post. I'll certainly return.

My blog post :: Black Hair Weave

11:57 AM  

Post a Comment

Links to this post:

Create a Link

<< Home